The Department of Infrastructure, Transport Regional Development & Communication
The Department of Infrastructure, Transport, Regional Development & Communication is charged with the responsibility for national policies and programs that promote, evaluate, plan, and invest in infrastructure. This fosters an efficient, sustainable, competitive, safe, and secure transport system and ensures a strong and liveable Australia by focusing on effective local government and external territories administration and regional development. Communities can achieve economic and social dividends. Matters dealt with by the department include infrastructure planning and coordination; transport safety; land transport; civil aviation and airports; maritime transport including shipping; administration of Australian territories; constitutional development of the Northern Territory and the Australian Capital Territory; regional programs; regional development; local government matters; and regional policy.
Infront was selected to provide the Department of Infrastructure, Transport, Regional Development & Communication (Infrastructure) with a contemporary replacement for their Departmental Access Management System (DAMS). This significantly improved user management for their external-facing systems into a more cohesive, efficient and future-ready platform with improved user experience.
The solution comprised three core components that were delivered concurrently and seamlessly integrated within Infrastructure’s environment. The 9-month project included:
- DAMS Portal – an Identity and Access Management (IAM) portal and set of web-services to manage user registration, log-in and self-service capabilities;
- DAMS CRM Platform – a Customer Relationship Management (CRM) capability which controls user access management via workflows and consolidate application user business intelligence into a single centralised platform; and
- Identity & Access Management Capabilities – the deployment of a set of identity and access management services to provide secure, consistent and flexible access to applications.
Infront’s solution provided a highly available system that delivered a range of benefits to the Department. Most prominently, the solution provided efficient external and internal user management through streamlined processes such as self-service functionalities. It also provided the ability to easily report on users / stakeholders across all integrated business systems by enabling privileged Departmental staff access to a single user information repository. In addition, the functionality offered a more modern IAM system, the solution enabled secure authentication access to Departmental applications.
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